Frequently Asked Questions
Find quick answers about AWW products, orders, care, returns, and support.
Can't find what you're looking for? Our support team is happy to help.
Products & Use
Do I need to use the included non-slip mat?
If your AWW product includes a non-slip mat, we recommend using it as directed. Place it flat beneath the product on a clean, hard, stable floor.
Can I use the mat immediately after unpacking?
Before first use, make sure the floor is clean and dry and that any included non-slip layer is positioned correctly.
Can I use AWW bath mats outside the bathroom?
Some AWW products may also work well in other suitable dry-zone areas of the home. Always check the individual product page and care instructions before use.
Care & Storage
How should I care for my AWW bath mat?
Keep the product surface clean, allow it to dry naturally between uses, and follow the care instructions included with your specific product.
Can I fold the mat immediately after use?
We recommend allowing the product to dry completely before folding or storing it.
Where can I find detailed care instructions?
Visit our Product Care page or refer to the instructions included with your product.
Orders
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Where can I find my order number?
Your order number can be found in your order confirmation email or in the account used to place your order.
I purchased my AWW product from Amazon. Can you still help me?
Yes. When contacting us, please include your Amazon order number and the product name so our support team can better understand your request.
Where can I check my order status?
For orders placed through our online store, refer to your order confirmation and shipping updates. Orders placed through another marketplace should be checked through that marketplace account.
Returns & Support
What should I do if there is a problem with my product?
Contact our support team and include your order number, product name, and a brief description of the issue. Photos can also help us understand the situation more quickly.
How do returns work?
Return eligibility and processing depend on where the product was purchased. Please review our Return Policy or the return policy of the original marketplace.
How long does it take to receive a reply?
Our support team typically responds within 1–2 business days.
Still Have a Question?
Send us a message and our support team will be happy to help.
Send us a message and our support team will be happy to help.